Zoom Troubleshooting for Chromebooks

Modified on Mon, 7 Dec, 2020 at 9:59 AM

Here are a few suggestions if you can’t get Zoom to work:

Make sure the Zoom app is updated

Zoom releases Chrome OS updates that regularly address bugs and may fix the problem that you’re having.

For repeating Zoom sessions, there is something else you can try: Download the Zoom app, and have the student manually enter the Zoom Room number to join a session instead of clicking on the invite link. Manually entering the Room number tends to bypass Family Link’s issues with the process.

**Note that some features may still be limited on Zoom because of some inherent compatibility issues with Chrome OS. You may not be able to record video directly in Zoom, for example.**

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