Given the world we find ourselves in currently, the need for remote desktop assistance has become more necessary than ever. Thankfully, technologies such as TeamViewer exist. TeamViewer is a remote desktop connection tool that allows a support technician to temporarily take control of your computer remotely and assist you with a problem you may be having. Please understand that your computer can only be remotely accessed with your explicit permission, as you must share a unique password and access code with your support technician for them to access your computer. 

Downloading TeamViewer

The easiest way to download TeamViewer is to start by visiting Visiting the website will bring you to the homepage of the website. Scroll down to view the list of items you can download:

Select "TeamViewer 15" under the "Utilities" list. Once you have done so, scroll down the page even more and click the "Get Your Ninite" button. This will initiate the download for the Ninite installer. Depending on the browser you are using, you may be prompted to either "Run" or "Save" the file that was downloaded. In most circumstances, it is easier to simply "Run" the file. If your browser does not prompt you to "Run" the file, it will likely prompt you to simply "Save" it. If that is the case, check your Downloads folder for the installer. Once you run the installer, Ninite will automatically install TeamViewer.

Viewing your support information

Once TeamViewer has been installed, it should launch automatically:

Keep note of "Your ID" and "Password" under "Allow Remote Control." This information will be required for a support technician to connect to and remotely control your computer. Please note that the password will change every time you open TeamViewer, so you will need to share a new password with your support technician every time you allow remote access to your computer. "Your ID" will not change within each instance of using TeamViewer, so you may write this sequence of numbers down for safekeeping.

*NOTE* If TeamViewer provides an additional popup about a newsletter, do not sign up for it. Do not enter your email to sign up for the newsletter. Unfortunately, this pop-up message cannot be turned off, so you must manually close this pop-up when it appears.